FSILG Network Outage
Incident Report for MIT
Resolved
This incident has been resolved.
Posted 3 months ago. May 14, 2018 - 11:44 EDT
Update
Connectivity to the remaining houses has been restored.

IS&T is now verifying any related issues or work has been completed.
Posted 3 months ago. May 13, 2018 - 20:21 EDT
Update
Connectivity to the FSILG houses off the 120 Baystate Rd. fiber run (BTP, TX, PDT, SAE, SH, AEPi, LCA) has been restored. IS&T is still confirming with the fiber provider resolution is complete.

The FSILG houses off the 479 Commonwealth Ave fiber run (AP, FH, PSK, SN, ACO, SK) are still affected. More in depth tests of the new fiber circuit for this run is in progress.
Posted 3 months ago. May 13, 2018 - 19:08 EDT
Update
The fiber provider has now made further repairs beyond the initial required splicing. While some repairs have been completed, multiple customers (including MIT/FSILG) are still affected. The fiber provider is currently conducting local on-site (FSILG) tests to resolve the issue.
Posted 3 months ago. May 13, 2018 - 15:28 EDT
Update
We continue to work with our fiber optic contractor to restore service to the off-campus houses affected by the fiber cut in Boston. The contractor is dispatching technicians to the next hop after the cut in order to do further diagnosis.
Posted 3 months ago. May 13, 2018 - 10:34 EDT
Update
Fiber splicing has now been completed, but alarms are still being cleared by the fiber provider. They are currently unable to provide an estimate for the full time of repair.
Posted 3 months ago. May 12, 2018 - 21:25 EDT
Update
Our fiber contractor has indicated that splicing is well under way. They estimate restoration of services at approximately 2pm today (Saturday 10/12).
Posted 3 months ago. May 12, 2018 - 11:03 EDT
Update
We've been informed that our fiber contractor was granted access to closely assess the damaged cable. One side of the break has been prepared for spliicing, and work will begin on the other side shortly. Splicing is expected to take place at about noon today, Saturday 5/12.
Posted 3 months ago. May 12, 2018 - 07:32 EDT
Update
An update received from our fiber provider at 3pm has identified this as a major fiber optic cable cut. They continue to work on repair. MIT is one among many affected customers.
Posted 3 months ago. May 11, 2018 - 16:29 EDT
Identified
The following FSILG locations are experiencing a network outage: BTP, TX, PDT, LCA, SH, BTP-119, AEPI, SAE, AP, PSK, SK, ACO, SN, FH, and ZBT.

Our fiber provider has identified a fiber cut and is investigating.
Posted 3 months ago. May 11, 2018 - 10:18 EDT
This incident affected: Network.