Some users in North America may be unable to access multiple Microsoft 365 services or experience degraded functionality
Incident Report for MIT
Resolved
This incident has been resolved.
Posted Jan 17, 2023 - 15:26 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 17, 2023 - 13:17 EST
Update
Update from MS at 12:54pm EST:

Current status: Following the restart of the ISP's network components, we've received multiple reports from previously impacted users that the issue is no longer occurring. However, we've also received reports of persisting impact and we're collecting network diagnostics from these users to determine whether additional steps are required. 

Scope of impact: Impact is specific to some users who are served through the affected infrastructure within North America. The issue appears to be limited to a specific local ISP with the majority of affected users being located in the North East region of the United States.
Posted Jan 17, 2023 - 13:16 EST
Investigating
MS has issued a warning that users on Verizon in North America may experience issues connecting to O365 services, particularly Teams. IS&T is monitoring the situation and will provide updates here.
Posted Jan 17, 2023 - 11:31 EST
This incident affected: General, Email, and Administrative Services.