UC-One Communicator iOS mobile app
Incident Report for MIT
Resolved
IS&T has migrated the majority of MIT VoIP telephone accounts to the Zoom platform and is working directly with remaining users to complete the migration. If you are having issues with your MIT telephone account, contact the IS&T Service Desk.
Posted Sep 29, 2022 - 09:55 EDT
Monitoring
The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Posted Jun 08, 2021 - 09:42 EDT
Investigating
IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Posted Feb 25, 2021 - 13:37 EST
This incident affected: Telephones.