MIT Status

Remote Access VPN

Identified - IS&T has now identified a few different issues related to a recent change to the split-tunneling behavior of the on-prem VPN gateways. A potential fix is currently being tested to resolve or mitigate many of these issues.
Aug 4, 22:15 EDT

Update - IS&T continues to troubleshoot to identify the underlying issue, and a case has already been opened with the vendor.
Aug 3, 12:41 EDT

Investigating - IS&T is currently troubleshooting an issue affecting the on-prem VPN gateways (GP-*-Gateway). The cloud gateways (US East, US West) are unaffected.
Aug 2, 12:26 EDT

VoIP Portal Access

Monitoring - The BroadSoft portal is functioning normally now; IS&T continues to monitor this service.
Apr 5, 14:32 EDT

Identified - Our VoIP cloud provider has identified an issue preventing people from accessing their accounts on the BroadSoft portal. A ticket has been opened with the vendor and more information will be provided once available.
Mar 23, 10:58 EDT

UC-One Communicator iOS mobile app

Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT

Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST

General Operational

Email Operational

Network Degraded Performance

Telephones Operational

Academic Services Operational

Administrative Services Operational

Library Services Operational

Slack Operational

Slack Login/SSO Operational

Slack Connections Operational

Slack Messaging Operational

Slack Notifications Operational

Slack Posts/Files Operational

Slack Calls Operational

Slack Search Operational

Slack Apps/Integrations Operational

Slack Apps/Integrations/APIs Operational

Slack Workspace/Org Administration Operational

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Phone Operational

Zoom Zoom Chat Operational

Zoom Web Portal Operational

Zoom Web Client Operational

Zoom Cloud Recording Operational

Zoom Live Streaming Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Slate Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Regional Optical Network: Software Upgrade Aug 22, 08:00 - Aug 25, 08:00 EDT

IS&T will be working with the vendor to upgrade the software of the Regional Optical Network equipment.

No outages are expected.
Posted on Aug 5, 08:11 EDT

Optical Network: Upgrade Aug 30, 08:00 - Sep 3, 12:00 EDT

IS&T will be conducting upgrades to the Metro Ring Optical Network to improve resiliency and enhance capabilities. No service/connectivity outages are expected due to circuit redundancy.*

* OC20 will experience a temporary (~6-8 hours) loss of network connectivity on the day of August 31 during the maintenance window.
Posted on Jul 16, 09:13 EDT

Past Incidents

Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Unresolved incident: Remote Access VPN.

Aug 3, 2022

Aug 2, 2022

W31: Network - Switch Configuration Retro-Fit

Completed - The scheduled maintenance has been completed.
Aug 2, 20:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 19:02 EDT

Scheduled - The network (wired, Wi-Fi, VoIP) will be unavailable while switches are retro-fitted to a new configuration standard.
Jul 29, 09:58 EDT

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

Tableau Server Maintenance

Completed - The scheduled maintenance has been completed.
Jul 29, 00:33 EDT

Verifying - Verification is currently underway for the maintenance items.
Jul 29, 00:06 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 28, 23:47 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 EDT

Scheduled - Between at 9 PM and midnight on 7/28/2022, Tableau Server (tableau.mit.edu) will be upgraded to version 2021.4. During this maintenance, the server will be unavailable.
Jul 25, 21:23 EDT

Jul 28, 2022