MIT Status

Wi-Fi: Reports of poor performance and problems connecting to the MIT wireless network

Monitoring - MIT suffered a failure of its connectivity to the external Internet, which resulted in members of the MIT community being unable to connect to external platforms and services (Zoom, Dropbox, Google, Amazon, etc.) beginning at approximately 10:40am this morning. This connectivity failure was the result of an issue with the configuration to MIT's external internet providers, and was corrected at approximately 11:20am, at which time all connectivity and services were fully restored. We are reviewing the issue and our overall configuration with our external connectivity and internet providers, working to put additional measures in place to protect against any such issues in the future.
Mar 21, 2023 - 12:08 EDT

Investigating - IS&T has received reports of poor performance and some users having trouble connecting to the wireless network. Engineers are actively investigating.
Mar 21, 2023 - 10:55 EDT

General Operational

Email Operational

Network Operational

Telephones Operational

Academic Services Operational

Administrative Services Operational

Library Services Operational

Slack Operational

Slack Login/SSO Operational

Slack Connections Operational

Slack Messaging Operational

Slack Notifications Operational

Slack Posts/Files Operational

Slack Calls Operational

Slack Search Operational

Slack Apps/Integrations Operational

Slack Apps/Integrations/APIs Operational

Slack Workspace/Org Administration Operational

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Phone Operational

Zoom Zoom Chat Operational

Zoom Web Portal Operational

Zoom Web Client Operational

Zoom Cloud Recording Operational

Zoom Live Streaming Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Slate Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

NE18, E70, W59, W64, 17, 24, 31, 33, 35, 37, 39: Network - Switch Configuration Retrofit Mar 28, 2023 19:00 - Mar 29, 2023 00:00 EDT

The network (wired, Wi-Fi, VoIP) will be temporarily unavailable while switches are retrofitted to a new configuration standard.
Posted on Mar 24, 2023 - 17:30 EDT

Past Incidents

Mar 26, 2023

No incidents reported today.

Mar 25, 2023

Scheduled Network Maintenance - Media Lab (E14)

Completed - The scheduled maintenance has been completed.
Mar 25, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:01 EDT

Scheduled - Due to a scheduled network maintenance, MITnet including wired, wireless, BMS networks and VoIP telephones will be unavailable at times in the E14-3rd, 4th and 5th floor spaces Saturday 3/25/23 between 6:00am - 2:00pm.
Mar 22, 16:48 EDT

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

RT (help.mit.edu) server maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 20:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:30 EDT

Scheduled - On Tuesday evening, IS&T will be performing maintenance on the RequestTracker (RT) service at https://help.mit.edu. We do not anticipate any major interruptions in services, however users may experience some email delays and Touchstone errors as the maintenance progresses. Please reach out to servicedesk@mit.edu with any questions or concerns you may have prior to or during the maintenance window. We anticipate the work will take less than one hour.
Mar 20, 20:53 EDT

Touchstone required for O365 email/calendar accounts

Resolved - This incident has been resolved.
Mar 21, 11:26 EDT

Monitoring - Microsoft has announced plans to disable basic authentication effective October 1, 2022. Past this date, all Exchange Online (Office 365) users at MIT will be required to use Touchstone authentication to connect to their O365 email and calendar accounts. For more information, see: http://kb.mit.edu/confluence/x/kQDSCQ
Sep 29, 10:59 EDT

Wi-Fi: Reports of poor performance and problems connecting to the MIT wireless network

Resolved - This incident has been resolved.
Mar 21, 10:56 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 23:59 EST

Update - The switch to the W92 data center is complete. Users may need to restart their wireless connection to ensure they receive a new IP address via DHCP.
Feb 15, 12:20 EST

Investigating - IS&T has received reports from users having problems connecting to the wireless network. Engineers are failing the APs over to the W92 data center. This will cause disruption to the remaining connected clients for a brief period.
Feb 15, 11:47 EST

Monitoring - Engineers have rolled back the software upgrades to the tunnel endpoint clusters that were made last Friday. Initial testing shows improved performance and stability. IS&T will continue to monitor the situation. Anyone having issues connecting to the Wi-Fi network or experiencing poor performance is urged to contact the IS&T Service Desk at servicedesk@mit.edu or 617-253-1101.
Feb 14, 14:45 EST

Investigating - IS&T has received reports of poor performance and some users having trouble connecting to the wireless network. Engineers are actively investigating.
Feb 14, 11:43 EST

Mar 20, 2023

Research Administration Systems Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 09:47 EDT

Scheduled - Research Administration Systems
will be unavailable from Friday, March 17th 5:00pm to Monday, March 20th 7:00am for planned maintenance.
Research Administration Systems include:
* Kuali Coeus (KC)
* My COI
* Connect Protocols
* OST (Service Tracker)
* IIC (Informal International Collaborations tool)
* ECD (External Contract Depository)
* NDA/DUA Portal
Mar 13, 09:26 EDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

Scheduled Network Maintenance - Media Lab (E14)

Completed - The scheduled maintenance has been completed.
Mar 18, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:00 EDT

Scheduled - Due to a scheduled network maintenance, MITnet including wired, wireless, BMS networks and VoIP telephones will be unavailable at times in the E14-1st and 2nd floor spaces Saturday 3/18/23 between 6:00am - 2:00pm.
Mar 16, 09:07 EDT

Mar 17, 2023

Scheduled Network Maintenance - Media Lab (E14)

Completed - The scheduled maintenance has been completed.
Mar 17, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 06:00 EDT

Scheduled - Due to a scheduled network maintenance, MITnet including wired, wireless, BMS networks and VoIP telephones will be unavailable at times in the E14-6th floor open conference spaces Friday 3/17/23 between 6:00am - 9:30am.
Mar 14, 10:44 EDT

Mar 16, 2023

March 2023 Scheduled WSUS Patches

Completed - The scheduled maintenance has been completed.
Mar 16, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 14:00 EDT

Scheduled - Microsoft monthly patches have been released. Notes on the release are available here: https://kb.mit.edu/confluence/display/istcontrib/Microsoft+Monthly+Patch+Release+March+2023
Mar 15, 09:53 EDT

Scheduled Network Maintenance - Media Lab (E14)

Completed - The scheduled maintenance has been completed.
Mar 16, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 EDT

Scheduled - Due to a scheduled network maintenance, MITnet including wired, wireless, BMS networks and VoIP telephones will be unavailable at times in the E14-674 Event space Thursday 3/16/23 between 6:00am - 9:00am.
Mar 14, 10:41 EDT

Mar 15, 2023

Scheduled Network Maintenance - Media Lab (E14)

Completed - The scheduled maintenance has been completed.
Mar 15, 09:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:00 EDT

Scheduled - Due to a scheduled network maintenance, MITnet including wired, wireless, BMS networks and VoIP telephones will be unavailable at times in the E14-633 Lecture space Wednesday 3/15/23 between 6:00am - 9:00am.
Mar 14, 10:39 EDT

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.