BroadSoft VoIP - Intermittent connectivity issue on VoIP telephones
Investigating - IS&T is currently investigating delayed connectivity when answering incoming calls on MIT VoIP telephones with occasional line registration errors. The vendor has identified the issue and has scheduled a maintenance window overnight this evening. Updates will be posted when available.
Oct 14, 17:04 EDT
COGNOS, Tableau or FRC Users - Experiencing Issues Due To Data Warehouse Password Expiration
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 01:39 EDT
Identified - If you are experiencing issues with Cognos, Tableau or FRC please make sure that you have changed your data warehouse password.
Aug 4, 13:04 EDT
Investigating - If you are experiencing issues with Cognos, Tableau or FRC please make sure that you have changed your data warehouse password.

If you have not changed your data warehouse account password in the past year, your password expired on August 2, 2021 (if you have, the expiration will occur 1 year after you set it). In order to avoid an interruption in service, please visit the Warehouse change password site (https://warehouse-web.mit.edu/cgi-bin/change_pw.cgi) and change your password.
Aug 4, 13:04 EDT
Remote Access VPN
Update - The legacy Cisco (AnyConnect) Remote Access VPN solution will be decommissioned on November 11, 2021.

Users will no longer be able to login to the Cisco VPN after this date. All users should use the Prisma Access (GlobalProtect) VPN for remote access to MITnet. - https://ist.mit.edu/vpn
Aug 2, 11:37 EDT
Monitoring - IS&T has determined that the Cisco AnyConnect VPN service has reached the limits of its hardware capacity. VPN users are advised to begin using MIT's new Prisma Access VPN service.

Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn

IS&T will begin retiring the Cisco AnyConnect service this summer. Further announcements will be made as the schedule is finalized.
Jun 1, 11:51 EDT
Investigating - IS&T is aware of some users experiencing problems establishing a session to the MIT Remote Access VPN (Cisco/AnyConnect) after authentication.

Note: Users can use the new (beta) Prisma Access VPN service while IS&T investigates if they are among those experiencing the issue.

Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn
May 29, 14:00 EDT
UC-One Communicator iOS mobile app
Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT
Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST
General Operational
Email Operational
Network Operational
Telephones Degraded Performance
Academic Services Operational
Administrative Services Under Maintenance
Library Services Operational
Slack Operational
Slack Login/SSO Operational
Slack Connections Operational
Slack Messaging Operational
Slack Notifications Operational
Slack Posts/Files Operational
Slack Calls Operational
Slack Search Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Workspace/Org Administration Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Phone Operational
Zoom Zoom Chat Operational
Zoom Web Portal Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Live Streaming Operational
Canvas Operational
Canvas Operational
— Catalog Operational
— Chat Operational
— Collaboration Operational
— Commons Operational
— Conferences Operational
— Document previewing Operational
— Imports and exports Operational
— Media tools Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
— Gauge Operational
Slate Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
TSM: maintenance of oc11-bk-ent-1 Oct 25, 06:00 - Oct 26, 00:00 EDT
The TSM server oc11-bk-ent-1 will undergo maintenance. If all goes well, the work will take around 10 hours. During the outage IS&T will upgrade the operating system (OS) on oc11-bk-ent-1.
Please note that during the upgrade backups to and restores from oc11-bk-ent-1 will be unavailable. This work will not affect other TSM servers, or desktop backups made via Code42/Crashplan.
Posted on Oct 15, 16:10 EDT
Past Incidents
Oct 19, 2021

No incidents reported today.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Email from Adobe about All Apps access
Resolved - Adobe has confirmed the email was the unintended result of an administrative change. MIT access to licensed Adobe Creative Cloud products remains unaffected. This incident is resolved.
Oct 15, 08:46 EDT
Investigating - IS&T has received reports from community members who received an email from Adobe saying, "You no longer have access to All Apps." Preliminary investigation shows access to MIT's licensed Adobe products has not been disrupted. If your access to MIT's Adobe Creative Cloud license has been interrupted, contact servicedesk@mit.edu. If your access has not been interrupted, disregard the email.
Oct 14, 20:34 EDT
Oct 14, 2021
October 2021 Scheduled WSUS Patches
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:11 EDT
Scheduled - Microsoft monthly patches have been released. Notes on the release are available here: http://kb.mit.edu/confluence/display/istcontrib/Microsoft+Monthly+Patch+Release+October+2021
Oct 14, 11:34 EDT
Oct 13, 2021
Scheduled Building W7 Analog Maintenance - Wednesday 10/13/21
Completed - The scheduled maintenance has been completed.
Oct 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 EDT
Scheduled - Building W7 – Due maintenance on the MIT underground copper cable on Wednesday 10/13/21, there may be a loss of analog services lasting up to 15 minutes between the hours of 7am-4pm.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Oct 11, 12:07 EDT
Scheduled Building W5 Analog Maintenance - Wednesday 10/13/21
Completed - The scheduled maintenance has been completed.
Oct 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 EDT
Scheduled - Building W5 – Due maintenance on the MIT underground copper cable on Wednesday 10/13/21, there may be a loss of analog services lasting up to 15 minutes between the hours of 7am-4pm.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Oct 11, 12:05 EDT
Scheduled Building W16 Analog Maintenance - Wednesday 10/13/21
Completed - The scheduled maintenance has been completed.
Oct 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 EDT
Scheduled - Building W16 – Due maintenance on the MIT underground copper cable on Wednesday 10/13/21, there may be a loss of analog services lasting up to 15 minutes between the hours of 7am-4pm.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Oct 11, 12:04 EDT
Oct 12, 2021
Issues with services using InCommon Federation authentication
Resolved - The InCommon Federation has resolved the issue with the Metadata query service.
Oct 12, 11:15 EDT
Monitoring - IS&T has implemented a workaround for the InCommon Federation authentication issue. The InCommon Federation is continuing to work with its hosting provider, AWS for a longer term solution.
Oct 7, 18:06 EDT
Update - The InCommon Federation has identified the issue with authentications and has escalated it to their hosting provider, AWS.
Oct 7, 14:53 EDT
Identified - IS&T is aware of and investigating issues with InCommon Federation authentications. This has impacted a number of services using InCommon fedearation. InCommon is working to resolve this issue and will provide additional information as we learn more.
Oct 7, 10:59 EDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Oct 6, 2021

No incidents reported.

Oct 5, 2021
Scheduled Building W15 Analog Maintenance - Tuesday 10/5/21
Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:01 EDT
Scheduled - Building W15 – Due maintenance on the MIT underground copper cable on Tuesday 10/5/21, there may be a loss of analog services lasting up to 15 minutes between the hours of 7am-11am.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Oct 4, 21:46 EDT
Scheduled Building W2 Analog Maintenance - Tuesday 10/5/21
Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:01 EDT
Scheduled - Building W2 – Due maintenance on the MIT underground copper cable on Tuesday 10/5/21, there may be a loss of analog services lasting up to 15 minutes between the hours of 7am-11am.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Oct 4, 21:44 EDT
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