Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT
Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST
General Operational
Email Operational
Network Operational
Telephones Operational
Academic Services Operational
Administrative Services Operational
Library Services Operational
Slack Operational
Slack Login/SSO Operational
Slack Connections Operational
Slack Messaging Operational
Slack Notifications Operational
Slack Posts/Files Operational
Slack Calls Operational
Slack Search Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Workspace/Org Administration Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Phone Operational
Zoom Zoom Chat Operational
Zoom Web Portal Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Live Streaming Operational
Canvas Operational
Canvas Operational
— Catalog Operational
— Chat Operational
— Collaboration Operational
— Commons Operational
— Conferences Operational
— Document previewing Operational
— Imports and exports Operational
— Media tools Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
— Gauge Operational
Slate Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2022

No incidents reported today.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Completed - The scheduled maintenance has been completed.
Jan 21, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 19:30 EST
Scheduled - IS&T will be performing network maintenance in E62. There may be a brief outage lasting 1-2 minutes.
Jan 20, 15:13 EST
Jan 20, 2022
Completed - The scheduled maintenance has been completed.
Jan 20, 22:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:01 EST
Scheduled - As part of annual user account maintenance processes, moira and related services, such as groups.mit.edu, listmaker.mit.edu, athena.dialup.mit.edu command line clients, etc, will be unavailable for approximately 2 hours, starting at 10pm, Thursday, January 20th.
Jan 19, 16:37 EST
Jan 19, 2022

No incidents reported.

Jan 18, 2022
Completed - The scheduled maintenance has been completed.
Jan 18, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:00 EST
Scheduled - Students who have PCs enrolled in the MIT Sophos server will be automatically migrated to Sophos Central.
Jan 13, 12:02 EST
Jan 17, 2022
Completed - The scheduled maintenance has been completed.
Jan 17, 13:22 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 11:22 EST
Scheduled - Cisco will be performing maintenance to their VoIP infrastructure. Minor interruptions may be experienced during the maintenance window.

Link to the planned maintenance: https://status.broadsoft.com/pages/maintenance/583567583f031e651f0006e3/61df2de49d4e8505426ede11

If you experience an issue with your telephone service beyond the planned maintenance window, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu.
Jan 12, 22:29 EST
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Completed - The B2P system upgrade is complete as of Saturday January 15, 2022 at 10:00am. The B2P system is now available for use.
Jan 15, 10:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 EST
Scheduled - The B2P system will be unavailable from Friday January 14 2022 at 8:00pm until Monday January 17 2022 at 6:30am due to a system upgrade.
Jan 13, 10:36 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 EST
Scheduled - The Scheduling database will be down for maintenance from 6 am to 8 am on Saturday January 15.
Scheduling applications will be unavailable during this time.
Jan 11, 11:32 EST
Jan 14, 2022
Completed - The scheduled maintenance has been completed.
Jan 14, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:30 EST
Scheduled - Cisco will be performing maintenance to their VoIP infrastructure. Minor interruptions may be experienced during the maintenance window.

Link to the planned maintenance: https://status.broadsoft.com/pages/maintenance/583567583f031e651f0006e3/61df2ea67e9a82053ce73a84

If you experience an issue with your telephone service beyond the planned maintenance window, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu.
Jan 12, 22:26 EST
Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:00 EST
Scheduled - Microsoft monthly patches have been released. Notes on the release are available here: http://kb.mit.edu/confluence/display/istcontrib/Microsoft+Monthly+Patch+Release+January+2022
Jan 13, 12:01 EST
Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - This incident has been resolved.
Jan 11, 10:33 EST
Monitoring - A fix has been implemented to restore VoIP service, and IS&T is monitoring the results. Please contact the IS&T Service Desk via telephone at 617-253-1101 or via email at servicedesk@mit.edu to report any additional trouble.
Jan 8, 19:40 EST
Investigating - IS&T is working with the Institute’s telephony service provider to investigate reports that campus VoIP phones are currently unable to make or receive calls. Updates will be provided via this incident as they are available.
Jan 8, 19:22 EST
Jan 10, 2022

No incidents reported.