UC-One Communicator iOS mobile app
Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT
Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST
Remote Access VPN
Monitoring - IS&T has determined that the Cisco AnyConnect VPN service has reached the limits of its hardware capacity. VPN users are advised to begin using MIT's new Prisma Access VPN service.

Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn

IS&T will begin retiring the Cisco AnyConnect service this summer. Further announcements will be made as the schedule is finalized.
Jun 1, 11:51 EDT
Investigating - IS&T is aware of some users experiencing problems establishing a session to the MIT Remote Access VPN (Cisco/AnyConnect) after authentication.

Note: Users can use the new (beta) Prisma Access VPN service while IS&T investigates if they are among those experiencing the issue.

Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn
May 29, 14:00 EDT
General Operational
Email Operational
Network Operational
Telephones Operational
Academic Services Operational
Administrative Services Operational
Library Services Operational
Slack Operational
Slack Login/SSO Operational
Slack Connections Operational
Slack Messaging Operational
Slack Notifications Operational
Slack Posts/Files Operational
Slack Calls Operational
Slack Search Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Workspace/Org Administration Operational
Zoom Degraded Performance
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Zoom Meeting Telephony Services Degraded Performance
Zoom Zoom Phone Operational
Zoom Zoom Chat Operational
Zoom Web Portal Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Live Streaming Operational
Canvas Operational
Canvas Operational
— Catalog Operational
— Chat Operational
— Collaboration Operational
— Commons Operational
— Conferences Operational
— Document previewing Operational
— Imports and exports Operational
— Media tools Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
— Gauge Operational
Slate Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Building NW12 & NW35 Network Upgrade Jun 24, 19:00-20:00 EDT
IS&T will be upgrading the network in Buildings NW12 and NW35. There may be a brief outage last 1-2 minutes.
Posted on Jun 16, 13:53 EDT
Past Incidents
Jun 23, 2021

No incidents reported today.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Buiding 10 & E52 Network Upgrade
Completed - The scheduled maintenance has been completed.
Jun 17, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:00 EDT
Scheduled - IS&T will be upgrading the network in Buildings 10 and E52. There may be a brief outage lasting 1-2 minutes.
Jun 16, 13:51 EDT
Certificate Authority (ca.mit.edu) - Annual Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 18:01 EDT
Scheduled - The MIT certificate authority (ca.mit.edu) will undergo its annual maintenance in preparation for users to obtain updated certificates for the coming academic/fiscal year. It will be temporarily unavailable and unable to issue new certificates during the maintenance window.
Jun 11, 12:48 EDT
Residential MITx maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:01 EDT
Scheduled - The Residential MITx system (lms.mitx.mit.edu, studio.mitx.mit.edu, and staging.mitx.mit.edu) will be unavailable starting at 9am for an estimated 8 hours while we perform routine upgrades. If you have any questions please contact mitx-support@mit.edu.
Jun 9, 09:08 EDT
Jun 16, 2021

No incidents reported.

Jun 15, 2021
Instructure
Resolved - This incident has been resolved.
Jun 15, 15:07 EDT
Investigating - Partial System Outage
Jun 9, 13:30 EDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
MIT ID Database Upgrade
Completed - The scheduled maintenance has been completed.
Jun 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 03:01 EDT
Scheduled - The MIT ID site, mitid.mit.edu, will be unavailable on Saturday June 12 from 3:00 a.m. through 12:00 noon for planned system upgrades.
Jun 10, 12:06 EDT
ServiceNow upgrade
Completed - The scheduled maintenance has been completed.
Jun 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:00 EDT
Scheduled - IS&T's support ticket tracking system, ServiceNow, will be upgraded on Friday, June 11 at 10:00pm. No service interruptions are expected during the upgrade, which is expected to complete by noon on Saturday, June 12.
If you have questions or experience issues following this upgrade, please contact the Service Desk via telephone at 617-253-1101.
Jun 9, 13:06 EDT
Scheduled Power Outage - Building 66 Friday 6/11/21
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:01 EDT
Scheduled - Building 66 – Due to a planned building wide power outage - MITnet including wired, wireless, BMS networks and VoIP telephones will be down on Friday 6/11/21 from 9pm until Saturday 6/12/21 at 7am.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Jun 9, 12:28 EDT
SAP Production Planned Outage on the morning of Saturday, June 12th
Completed - The scheduled maintenance has been completed.
Jun 12, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:30 EDT
Scheduled - The SAP production environment will be unavailable on Saturday, June 12th, between 01:30AM and 03:00AM. During this maintenance window, SAP will be restarted to enhance the system’s HTTPS compatibility with external TLS server environments. Please note that, while this work is taking place, SAP, B2P, Facilities/Work-Manager, GAP, MIT Warehouse SAP data, as well as all Atlas SAP activity (including time sheet entry/approval, training, requisitioning, journal vouchers, credit card verification, events planning, and service requests) will be unavailable.
Jun 4, 16:03 EDT
Wi-Fi Update
Completed - The scheduled maintenance has been completed.
Jun 12, 02:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:00 EDT
Scheduled - Wi-Fi access points will be reset to apply a change. No outage is expected as AP radios are reset, but some client device associations may drop and need to re-associate.
Jun 11, 14:26 EDT
Jun 11, 2021
moira user database maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 EDT
Scheduled - The moira database will be unavailable for approximately 2 hours starting at 10pm for scheduled user account maintenance. During this time, services such as groups.mit.edu and athena moira clients will be unavailable.
Jun 6, 21:10 EDT
Jun 10, 2021
Buidling 5 & 6c Network Upgrade
Completed - The scheduled maintenance has been completed.
Jun 10, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:02 EDT
Scheduled - IS&T will be upgrading the network in Buildings 5 and 6c. There may be a brief outage lasting 1-2 minutes.
Jun 10, 09:34 EDT
June 2021 Scheduled WSUS Patches
Completed - The scheduled maintenance has been completed.
Jun 10, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 14:01 EDT
Scheduled - Microsoft monthly patches have been released. Notes on the release are available here: https://kb.mit.edu/confluence/display/istcontrib/Microsoft+Monthly+Patch+Release+June+2021
Jun 10, 08:50 EDT
Jun 9, 2021
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