MITSIS Database Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 06:00 EST
Scheduled - The MITSIS database will be down for maintenance from 6 am to 9 am on Saturday January 23.
All student systems applications will be unavailable during this time.
Remote Access VPN
Monitoring - IS&T has determined that the Cisco AnyConnect VPN service has reached the limits of its hardware capacity. VPN users are advised to begin using MIT's new Prisma Access VPN service.

Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn

IS&T will begin retiring the Cisco AnyConnect service this summer. Further announcements will be made as the schedule is finalized.
Jun 1, 11:51 EDT
Investigating - IS&T is aware of some users experiencing problems establishing a session to the MIT Remote Access VPN (Cisco/AnyConnect) after authentication.

Note: Users can use the new (beta) Prisma Access VPN service while IS&T investigates if they are among those experiencing the issue.

Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn
May 29, 14:00 EDT
DNS Server IP Change
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 16:30 EDT
Scheduled - The IP addresses of the IS&T DNS server hosts have changed:

OLD ==> NEW
18.70.0.160 ==> 18.0.70.160
18.71.0.151 ==> 18.0.71.151
18.72.0.3 ==> 18.0.72.3

Any device configured using the IS&T DHCP servers (e.g. wireless devices, most wired devices on the standard building subnets) will automatically be updated to reflect this change.

*** For devices that are configured statically, device owners will need to manually update the device’s configured DNS nameservers to use the new IP addresses. The new IP addresses are functioning today and are already responding to DNS queries. The old IP addresses will be retired as the community completes the migration to the new IP addresses over the coming weeks.

As always, if you have questions or need assistance regarding this issue. Please contact IS&T via:

https://ist.mit.edu/help
General Operational
Email Operational
Network Operational
Telephones Operational
Academic Services Under Maintenance
Administrative Services Operational
Library Services Operational
Slack Operational
Slack Login/SSO Operational
Slack Connections Operational
Slack Messaging Operational
Slack Notifications Operational
Slack Posts/Files Operational
Slack Calls Operational
Slack Search Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Workspace/Org Administration Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Phone Operational
Zoom Zoom Chat Operational
Zoom Web Portal Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Live Streaming Operational
Canvas Operational
Canvas Operational
— Catalog Operational
— Chat Operational
— Collaboration Operational
— Commons Operational
— Conferences Operational
— Document previewing Operational
— Imports and exports Operational
— Media tools Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
— Gauge Operational
Slate Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Code42/Crashplan Maintenance Jan 23, 09:00-21:00 EST
MIT’s Code42/Crashplan backup infrastructure will be migrating from on premise to the cloud. All product naming will be changing from Crashplan to Code42 at that time. User devices will continue to backup without issue during the migration. Restores will be available throughout most of the migration, but we advise users to hold off until the migration is completed.
Posted on Jan 20, 11:30 EST
PowerFAIDS (fadata.mit.edu) scheduled maintenance Jan 24, 07:00-10:00 EST
fadata.mit.edu will be unavailable Sunday morning while the PowerFAIDS database is moved to new hardware.
Posted on Jan 20, 10:55 EST
BeyondTrust Appliance Upgrade Jan 26, 19:00-20:00 EST
We will be upgrading the BeyondTrust appliance on Tuesday, January 26th at 7pm. During that time existing connections will break and the appliance will be unavailable. Downtime will be between 15 minutes and 1 hour, however we expect it to be closer to 15 minutes.
Posted on Jan 19, 10:56 EST
Past Incidents
Jan 23, 2021

Unresolved incident: MITSIS Database Maintenance.

Jan 22, 2021
TSM enterprise backup service impact
Resolved - This incident has been resolved.
Jan 22, 19:34 EST
Investigating - TSM enterprise backup service is degraded as a result of this morning's campus power outage. Engineers are working to restore access.
Jan 22, 09:43 EST
Touchstone planned maintence
Completed - The scheduled maintenance has been completed.
Jan 22, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 EST
Scheduled - MIT Touchstone (idp.mit.edu) will be under going routine maintenance between 5pm and 6pm on January 22nd. No user impact is anticipated.
Jan 21, 17:05 EST
W91 Datacenter network unavailable
Resolved - This incident has been resolved.
Jan 22, 13:05 EST
Investigating - The W91 data center network is unavailable as a result of the earlier campus power issues. Engineers are actively investigating the issue.
Jan 22, 07:29 EST
Jan 21, 2021
moira user account maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 EST
Scheduled - As part of the annual user account deactivation cycle, moira will be brought down for approximately one hour for database maintenance. During this time, services that rely on direct access to moira, such as groups.mit.edu and new account registrations, will be unavailable.
Jan 20, 20:13 EST
Building Network Upgrade NW10, NW16, NW17, NW21
Completed - The scheduled maintenance has been completed.
Jan 21, 20:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 19:43 EST
Scheduled - IS&T will be upgrading the network in Buildings NW10, NW16, NW17, and NW21. There will be a brief outage lasting 5-7 minutes.
Jan 21, 19:42 EST
Github maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:00 EST
Scheduled - MIT's github appliance will be undergoing routine maintenance during this time period
Jan 20, 10:09 EST
Jan 20, 2021
Building W7, W71, & W79 Network Ipgrade
Completed - The scheduled maintenance has been completed.
Jan 20, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 19:00 EST
Scheduled - IS&T will be upgrading the network in Buildings W7, W71, and W79. There will be a brief outage lasting
5-7 minutes.
Jan 20, 17:22 EST
Jan 19, 2021
TSM: maintenance of backup-L
Completed - The scheduled maintenance has been completed.
Jan 19, 17:52 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 19, 17:25 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 EST
Scheduled - The TSM server backup-L will undergo maintenance. If all goes well, the work will take 30-60 minutes. During the outage IS&T will increase the amount of space available for TSM's internal database.
Please note that during the upgrade backups to and restores from backup-L will be unavailable. This work will not affect other TSM servers, or desktop backups made via Code42/Crashplan.
Jan 14, 13:38 EST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021
Scheduled Network Outage - Building 7 & 7A Saturday 1/16/21
Completed - The scheduled maintenance has been completed.
Jan 16, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:30 EST
Scheduled - Scheduled Network Equipment Maintenance - MIT Network will be offline in Building 7 & 7A Saturday 1/16 from 8:30am-1pm, services affected; MIT wired, wireless, VoIP and BMS services.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Jan 12, 17:22 EST
Scheduled Network Outage - Building 6C Saturday 1/16/21
Completed - The scheduled maintenance has been completed.
Jan 16, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:30 EST
Scheduled - Scheduled Network Equipment Maintenance - MIT Network will be offline in Building 6C Saturday 1/16 from 8:30am-1pm, services affected; MIT wired, wireless, VoIP and BMS services.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Jan 12, 17:20 EST
Scheduled Network Outage - Building 3 Saturday 1/16/21
Completed - The scheduled maintenance has been completed.
Jan 16, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:30 EST
Scheduled - Scheduled Network Equipment Maintenance - MIT Network will be offline in Building 3 Saturday 1/16 from 6:30am-9:30am, services affected; MIT wired, wireless, VoIP and BMS services.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Jan 12, 17:17 EST
Scheduled Network Outage - Building 2 Saturday 1/16/21
Completed - The scheduled maintenance has been completed.
Jan 16, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:30 EST
Scheduled - Scheduled Network Equipment Maintenance - MIT Network will be offline in Building 2 Saturday 1/16 from 6:30am-9:30am, services affected; MIT wired, wireless, VoIP and BMS services.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Jan 12, 17:16 EST
Scheduled Wireless Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 03:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 03:00 EST
Scheduled - Scheduled Wireless Network Maintenance - Users may experience a brief interruption in service lasting no longer than 5 minutes while the maintenance is being performed.

If you experience an interruption in service lasting longer than the posted maintenance window, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Jan 15, 14:57 EST
Jan 15, 2021
Intermittent Telephone Issues
Resolved - The intermittent issues with telephone services have been identified and resolved.

If you are still experiencing and issue with your telephone service, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Jan 15, 14:47 EST
Investigating - IS&T is aware of intermittent issues with telephone service and is working with our upstream carriers to address the problem.
Aug 19, 15:42 EDT
Jan 14, 2021
January 2021 Scheduled WSUS Patches
Completed - The scheduled maintenance has been completed.
Jan 14, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 14:00 EST
Scheduled - Microsoft monthly patches have been released including Windows 10 20H2. Notes on the release are available here: https://kb.mit.edu/confluence/display/istcontrib/Microsoft+Monthly+Patch+Release+January+2021
Jan 14, 08:11 EST
MITnet Fiber Network Maintenance - 1/14/2021
Completed - The scheduled maintenance has been completed.
Jan 14, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 07:01 EST
Scheduled - A fiber optic service provider will be conducting maintenance on circuits used by MITnet. Due to circuit and routing redundancy, the maintenance is not expected to be service impacting.
Jan 8, 15:43 EST
dialup.mit.edu server maintenance
Completed - Tonight's upgrade of buzzword-bingo and scrubbing-bubbles has been postponed, and will be rescheduled at a future date.
Jan 14, 16:10 EST
Update - Home-on-the-dome and musical-notes have been updated, and are now back in service.
Jan 13, 19:46 EST
Update - Department-of-alchemy and green-building-tetris have been updated, and are now back in service.
Jan 12, 18:53 EST
Update - Tardis-on-the-dome and ten-thousand-dollar-bill have been updated, and are now back in service.
Jan 11, 18:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 17:00 EST
Scheduled - The Athena dialup.mit.edu servers will be taken out of service and rebooted, in order to receive software updates. Two servers will be updated and rebooted at (or shortly after) 5pm each day.

Most users will not need to take any action, but users with persistent sessions will need to be mindful of the following schedule and migrate their session accordingly:

Monday, January 11:
- tardis-on-the-dome
- ten-thousand-dollar-bill
Tuesday, January 12:
- department-of-alchemy
- green-building-tetris
Wednesday, January 13:
- home-on-the-dome
- musical-notes
Thursday, January 14:
- buzzword-bingo
- scrubbing-bubbles
Jan 5, 14:26 EST
Scheduled Network Outage - Building 5 Thursday 1/14/21
Completed - The scheduled maintenance has been completed.
Jan 14, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:30 EST
Scheduled - Scheduled Network Equipment Maintenance - MIT Network will be offline in Building 5 Thursday 1/14 from 6:30am-9:30am, services affected; MIT wired, wireless, VoIP and BMS services.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Jan 7, 19:54 EST
Jan 13, 2021
Jan 12, 2021
TSM maintenance affecting backups/restores
Completed - The scheduled maintenance has been completed.
Jan 12, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 17:00 EST
Scheduled - The TSM server that manages access to our Automated Tape Library (ATL) will undergo maintenance on Tuesday January 12 from 5:00pm, the maintenance is expected to last 3 hours.
Please note that during the work, restore processes on any TSM server may pause or fail, if/when they need to mount a tape in a drive. This work will not affect desktop restores via Code42/Crashplan.
Jan 11, 16:10 EST
Power outage at OC40
Resolved - This incident has been resolved.
Jan 12, 09:40 EST
Monitoring - MGHPCC staff reported that they were able to recover from the power event in the OC40 data center. They will continue to monitor the situation.
Jan 12, 02:01 EST
Investigating - IS&T received alarms for networking equipment at OC40. According to staff at OC40, there was a power event in the data center and they are currently investigating.
Jan 12, 00:55 EST
Jan 11, 2021
New logins to github.mit.edu failing
Resolved - This incident has been resolved. We will continue to monitor the service over the next few hours.
Jan 11, 16:58 EST
Investigating - IS&T is aware of an issue preventing new logins to github.mit.edu. Established sessions appear to be unaffected. IS&T is investigating and will provide updates to this incident.
Jan 11, 15:48 EST
Jan 10, 2021
AFS maintenance (affects web.mit.edu, www.mit.edu and scripts.mit.edu)
Completed - The scheduled maintenance has been completed.
Jan 10, 08:50 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 10, 08:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 08:00 EST
Scheduled - IS&T will be rebooting the AFS servers in the athena.mit.edu and net.mit.edu AFS cells, in order to perform hardware maintenance. During the restart AFS clients (including web.mit.edu, www.mit.edu, and scripts.mit.edu) will be unable to access files stored on the AFS servers. If all goes well the outage should take about 30 minutes.
Jan 5, 14:11 EST
Jan 9, 2021
Stellar and Learning Modules scheduled maintenance Sat Jan 9
Completed - The scheduled maintenance has been completed.
Jan 9, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:00 EST
Scheduled - There is a scheduled outage for Stellar and Learning Modules on Saturday morning, January 9th, between 7:00am-1:00pm to conduct system maintenance.
Jan 4, 12:09 EST
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