Identified - IS&T has now identified a few different issues related to a recent change to the split-tunneling behavior of the on-prem VPN gateways. A potential fix is currently being tested to resolve or mitigate many of these issues.
Aug 4, 22:15 EDT
Aug 4, 22:15 EDT
Update - IS&T continues to troubleshoot to identify the underlying issue, and a case has already been opened with the vendor.
Aug 3, 12:41 EDT
Aug 3, 12:41 EDT
Investigating - IS&T is currently troubleshooting an issue affecting the on-prem VPN gateways (GP-*-Gateway). The cloud gateways (US East, US West) are unaffected.
Aug 2, 12:26 EDT
Aug 2, 12:26 EDT
Monitoring - The BroadSoft portal is functioning normally now; IS&T continues to monitor this service.
Apr 5, 14:32 EDT
Apr 5, 14:32 EDT
Identified - Our VoIP cloud provider has identified an issue preventing people from accessing their accounts on the BroadSoft portal. A ticket has been opened with the vendor and more information will be provided once available.
Mar 23, 10:58 EDT
Mar 23, 10:58 EDT
Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT
Jun 8, 09:42 EDT
Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.
While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST
While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST
General
Operational
Email
Operational
Network
Degraded Performance
Telephones
Operational
Academic Services
Operational
Administrative Services
Operational
Library Services
Operational
Slack
Operational
Slack Login/SSO
Operational
Slack Connections
Operational
Slack Messaging
Operational
Slack Notifications
Operational
Slack Posts/Files
Operational
Slack Calls
Operational
Slack Search
Operational
Slack Apps/Integrations
Operational
Slack Apps/Integrations/APIs
Operational
Slack Workspace/Org Administration
Operational
Zoom
Operational
Zoom Zoom Meetings
Operational
Zoom Zoom Video Webinars
Operational
Zoom Meeting Telephony Services
Operational
Zoom Zoom Phone
Operational
Zoom Zoom Chat
Operational
Zoom Web Portal
Operational
Zoom Web Client
Operational
Zoom Cloud Recording
Operational
Zoom Live Streaming
Operational
Canvas
Operational
Canvas
Operational
— Catalog
Operational
— Chat
Operational
— Collaboration
Operational
— Commons
Operational
— Conferences
Operational
— Document previewing
Operational
— Imports and exports
Operational
— Media tools
Operational
— Notifications
Operational
— Support: Phones/Chat
Operational
— Support: Webform/email
Operational
— ePortfolios
Operational
— Gauge
Operational
Slate
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regional Optical Network: Software Upgrade
Aug 22, 08:00 - Aug 25, 08:00 EDT
IS&T will be working with the vendor to upgrade the software of the Regional Optical Network equipment.
No outages are expected.
Posted on Aug 5, 08:11 EDT
No outages are expected.
Posted on Aug 5, 08:11 EDT
Optical Network: Upgrade
Aug 30, 08:00 - Sep 3, 12:00 EDT
IS&T will be conducting upgrades to the Metro Ring Optical Network to improve resiliency and enhance capabilities. No service/connectivity outages are expected due to circuit redundancy.*
* OC20 will experience a temporary (~6-8 hours) loss of network connectivity on the day of August 31 during the maintenance window.
Posted on Jul 16, 09:13 EDT
* OC20 will experience a temporary (~6-8 hours) loss of network connectivity on the day of August 31 during the maintenance window.
Posted on Jul 16, 09:13 EDT