Identified - IS&T has now identified a few different issues related to a recent change to the split-tunneling behavior of the on-prem VPN gateways. A potential fix is currently being tested to resolve or mitigate many of these issues.
Aug 4, 22:15 EDT
Update - IS&T continues to troubleshoot to identify the underlying issue, and a case has already been opened with the vendor.
Aug 3, 12:41 EDT
Investigating - IS&T is currently troubleshooting an issue affecting the on-prem VPN gateways (GP-*-Gateway). The cloud gateways (US East, US West) are unaffected.
Aug 2, 12:26 EDT
Monitoring - The BroadSoft portal is functioning normally now; IS&T continues to monitor this service.
Apr 5, 14:32 EDT
Identified - Our VoIP cloud provider has identified an issue preventing people from accessing their accounts on the BroadSoft portal. A ticket has been opened with the vendor and more information will be provided once available.
Mar 23, 10:58 EDT
Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT
Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator

Feb 25, 13:37 EST
General Operational
Email Operational
Network Degraded Performance
Telephones Operational
Academic Services Operational
Administrative Services Operational
Library Services Operational
Slack Operational
Slack Login/SSO Operational
Slack Connections Operational
Slack Messaging Operational
Slack Notifications Operational
Slack Posts/Files Operational
Slack Calls Operational
Slack Search Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Workspace/Org Administration Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Phone Operational
Zoom Zoom Chat Operational
Zoom Web Portal Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Live Streaming Operational
Canvas Operational
Canvas Operational
— Catalog Operational
— Chat Operational
— Collaboration Operational
— Commons Operational
— Conferences Operational
— Document previewing Operational
— Imports and exports Operational
— Media tools Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
— Gauge Operational
Slate Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regional Optical Network: Software Upgrade Aug 22, 08:00 - Aug 25, 08:00 EDT
IS&T will be working with the vendor to upgrade the software of the Regional Optical Network equipment.

No outages are expected.

Posted on Aug 5, 08:11 EDT
Optical Network: Upgrade Aug 30, 08:00 - Sep 3, 12:00 EDT
IS&T will be conducting upgrades to the Metro Ring Optical Network to improve resiliency and enhance capabilities. No service/connectivity outages are expected due to circuit redundancy.*

* OC20 will experience a temporary (~6-8 hours) loss of network connectivity on the day of August 31 during the maintenance window.

Posted on Jul 16, 09:13 EDT
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Unresolved incident: Remote Access VPN.

Aug 3, 2022
Aug 2, 2022
Completed - The scheduled maintenance has been completed.
Aug 2, 20:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 19:02 EDT
Scheduled - The network (wired, Wi-Fi, VoIP) will be unavailable while switches are retro-fitted to a new configuration standard.
Jul 29, 09:58 EDT
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Completed - The scheduled maintenance has been completed.
Jul 29, 00:33 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 29, 00:06 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 28, 23:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 EDT
Scheduled - Between at 9 PM and midnight on 7/28/2022, Tableau Server (tableau.mit.edu) will be upgraded to version 2021.4. During this maintenance, the server will be unavailable.
Jul 25, 21:23 EDT
Jul 28, 2022
Jul 27, 2022
Completed - The scheduled maintenance has been completed.
Jul 27, 20:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 19:00 EDT
Scheduled - The network (wired, Wi-Fi, VoIP) will be unavailable while switches are retro-fitted to a new configuration standard.
Jul 26, 15:18 EDT
Jul 26, 2022
Completed - The scheduled maintenance has been completed.
Jul 26, 21:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 EDT
Scheduled - On Tuesday, July 26 between 8:00 PM and 11:00 PM, Indico will be upgraded to version 3.1.1. During this time the site will be unavailable. If you have any questions or concerns, please reach out to ops-help@mit.edu.
Jul 22, 12:19 EDT