Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST
Monitoring - Zoom has implemented a fix that has restored access to the Zoom web application (https://mit.zoom.us) via Touchstone single sign-on. IS&T will continue to monitor this issue prior to resolving. Once Zoom has provided a Reason for Outage (RFO) report, IS&T will post additional detail related to the outage.
Feb 23, 10:57 EST
Investigating - IS&T has identified an issue between the Zoom web application (https://mit.zoom.us) and our Touchstone Single Sign-on login. The issue prevents an MIT user from logging into the Zoom web interface. The Zoom desktop client and the ability to attend an existing Zoom meeting do not appear to be impacted.

We are actively investigating this issue and will update you once the issue has been resolved.
Feb 23, 09:51 EST
Monitoring - IS&T has determined that the Cisco AnyConnect VPN service has reached the limits of its hardware capacity. VPN users are advised to begin using MIT's new Prisma Access VPN service.

Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn

IS&T will begin retiring the Cisco AnyConnect service this summer. Further announcements will be made as the schedule is finalized.
Jun 1, 11:51 EDT
Investigating - IS&T is aware of some users experiencing problems establishing a session to the MIT Remote Access VPN (Cisco/AnyConnect) after authentication.

Note: Users can use the new (beta) Prisma Access VPN service while IS&T investigates if they are among those experiencing the issue.

Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn
May 29, 14:00 EDT
General Operational
Email Operational
Network Operational
Telephones Degraded Performance
Academic Services Operational
Administrative Services Operational
Library Services Operational
Slack Degraded Performance
Slack Login/SSO Operational
Slack Connections Operational
Slack Messaging Operational
Slack Notifications Operational
Slack Posts/Files Operational
Slack Calls Operational
Slack Search Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Degraded Performance
Slack Workspace/Org Administration Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Phone Operational
Zoom Zoom Chat Operational
Zoom Web Portal Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Live Streaming Operational
Canvas Operational
Canvas Operational
— Catalog Operational
— Chat Operational
— Collaboration Operational
— Commons Operational
— Conferences Operational
— Document previewing Operational
— Imports and exports Operational
— Media tools Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
— Gauge Operational
Slate Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - The incident has been resolved.
Feb 26, 17:36 EST
Investigating - IS&T is aware and investigating technical issues with crashplan/code42. You may experience issues authenticating into the Code42 console or completing restores at this time.
Feb 26, 16:44 EST
Feb 25, 2021

Unresolved incident: UC-One Communicator iOS mobile app.

Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 EST
Scheduled - IS&T will be upgrading the network in Buildings 32 and E23. There maybe be a brief outage lasting 1-2 minutes.
Feb 24, 13:20 EST
Feb 23, 2021

Unresolved incident: Zoom web application authentication.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:01 EST
Scheduled - COUHES Connect will be offline for maintenance starting on Friday 2/19/21 at 8:00 pm until Saturday 2/20/21 at 9:00 am.
Feb 19, 15:55 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:01 EST
Scheduled - Scheduled Network Equipment Maintenance - MIT Network will be offline in Building 10 Saturday 2/20 from 5am-8am, services affected; MIT wired, wireless, VoIP and BMS services.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Feb 19, 08:49 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:01 EST
Scheduled - Scheduled Network Equipment Maintenance - MIT Network will be offline in E18 Saturday 2/20 from 5am-8am, services affected; MIT wired, wireless, VoIP and BMS services.

If you experience an outage lasting longer than posted, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu to open an incident report.
Feb 19, 08:48 EST
Feb 19, 2021
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 20:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 19:00 EST
Scheduled - IS&T will be upgrading the network in Buildings 1 and 8. There will be a brief outage lasting 1-2 minutes.
Feb 16, 10:53 EST
Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.