MIT Status

Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT

Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST

General Operational

Email Operational

Network Operational

Telephones Operational

Academic Services Operational

Administrative Services Operational

Library Services Operational

Slack Operational

Slack Login/SSO Operational

Slack Connections Operational

Slack Messaging Operational

Slack Notifications Operational

Slack Posts/Files Operational

Slack Calls Operational

Slack Search Operational

Slack Apps/Integrations Operational

Slack Apps/Integrations/APIs Operational

Slack Workspace/Org Administration Operational

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Phone Operational

Zoom Zoom Chat Operational

Zoom Web Portal Operational

Zoom Web Client Operational

Zoom Cloud Recording Operational

Zoom Live Streaming Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Slate Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 24, 2022

No incidents reported today.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

Building E62 Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 20:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 19:30 EST

Scheduled - IS&T will be performing network maintenance in E62. There may be a brief outage lasting 1-2 minutes.
Jan 20, 15:13 EST

Jan 20, 2022

moira annual user account maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 22:23 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:01 EST

Scheduled - As part of annual user account maintenance processes, moira and related services, such as groups.mit.edu, listmaker.mit.edu, athena.dialup.mit.edu command line clients, etc, will be unavailable for approximately 2 hours, starting at 10pm, Thursday, January 20th.
Jan 19, 16:37 EST

Jan 19, 2022

No incidents reported.

Jan 18, 2022

Sophos migration to Sophos Central - Student PCs

Completed - The scheduled maintenance has been completed.
Jan 18, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:00 EST

Scheduled - Students who have PCs enrolled in the MIT Sophos server will be automatically migrated to Sophos Central.
Jan 13, 12:02 EST

Jan 17, 2022

Planned telephone service maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 13:22 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 11:22 EST

Scheduled - Cisco will be performing maintenance to their VoIP infrastructure. Minor interruptions may be experienced during the maintenance window.

Link to the planned maintenance: https://status.broadsoft.com/pages/maintenance/583567583f031e651f0006e3/61df2de49d4e8505426ede11

If you experience an issue with your telephone service beyond the planned maintenance window, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu.
Jan 12, 22:29 EST

Jan 16, 2022

No incidents reported.

Jan 15, 2022

Coupa (B2P) System Maintenance

Completed - The B2P system upgrade is complete as of Saturday January 15, 2022 at 10:00am. The B2P system is now available for use.
Jan 15, 10:43 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 EST

Scheduled - The B2P system will be unavailable from Friday January 14 2022 at 8:00pm until Monday January 17 2022 at 6:30am due to a system upgrade.
Jan 13, 10:36 EST

Scheduling Database Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 EST

Scheduled - The Scheduling database will be down for maintenance from 6 am to 8 am on Saturday January 15.
Scheduling applications will be unavailable during this time.
Jan 11, 11:32 EST

Jan 14, 2022

Planned telephone service maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 05:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:30 EST

Scheduled - Cisco will be performing maintenance to their VoIP infrastructure. Minor interruptions may be experienced during the maintenance window.

Link to the planned maintenance: https://status.broadsoft.com/pages/maintenance/583567583f031e651f0006e3/61df2ea67e9a82053ce73a84

If you experience an issue with your telephone service beyond the planned maintenance window, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu.
Jan 12, 22:26 EST

Jan 13, 2022

January 2022 Scheduled WSUS Patches

Completed - The scheduled maintenance has been completed.
Jan 13, 18:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:00 EST

Scheduled - Microsoft monthly patches have been released. Notes on the release are available here: http://kb.mit.edu/confluence/display/istcontrib/Microsoft+Monthly+Patch+Release+January+2022
Jan 13, 12:01 EST

Jan 12, 2022

No incidents reported.

Jan 11, 2022

VoIP Phones Currently Offline

Resolved - This incident has been resolved.
Jan 11, 10:33 EST

Monitoring - A fix has been implemented to restore VoIP service, and IS&T is monitoring the results. Please contact the IS&T Service Desk via telephone at 617-253-1101 or via email at servicedesk@mit.edu to report any additional trouble.
Jan 8, 19:40 EST

Investigating - IS&T is working with the Institute’s telephony service provider to investigate reports that campus VoIP phones are currently unable to make or receive calls. Updates will be provided via this incident as they are available.
Jan 8, 19:22 EST

Jan 10, 2022

No incidents reported.