Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.
While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST
While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST
Monitoring - Zoom has implemented a fix that has restored access to the Zoom web application (https://mit.zoom.us) via Touchstone single sign-on. IS&T will continue to monitor this issue prior to resolving. Once Zoom has provided a Reason for Outage (RFO) report, IS&T will post additional detail related to the outage.
Feb 23, 10:57 EST
Feb 23, 10:57 EST
Investigating - IS&T has identified an issue between the Zoom web application (https://mit.zoom.us) and our Touchstone Single Sign-on login. The issue prevents an MIT user from logging into the Zoom web interface. The Zoom desktop client and the ability to attend an existing Zoom meeting do not appear to be impacted.
We are actively investigating this issue and will update you once the issue has been resolved.
Feb 23, 09:51 EST
We are actively investigating this issue and will update you once the issue has been resolved.
Feb 23, 09:51 EST
Monitoring - IS&T has determined that the Cisco AnyConnect VPN service has reached the limits of its hardware capacity. VPN users are advised to begin using MIT's new Prisma Access VPN service.
Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn
IS&T will begin retiring the Cisco AnyConnect service this summer. Further announcements will be made as the schedule is finalized.
Jun 1, 11:51 EDT
Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn
IS&T will begin retiring the Cisco AnyConnect service this summer. Further announcements will be made as the schedule is finalized.
Jun 1, 11:51 EDT
Investigating - IS&T is aware of some users experiencing problems establishing a session to the MIT Remote Access VPN (Cisco/AnyConnect) after authentication.
Note: Users can use the new (beta) Prisma Access VPN service while IS&T investigates if they are among those experiencing the issue.
Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn
May 29, 14:00 EDT
Note: Users can use the new (beta) Prisma Access VPN service while IS&T investigates if they are among those experiencing the issue.
Prisma Access (GlobalProtect) VPN: https://ist.mit.edu/ra-vpn
May 29, 14:00 EDT
General
Operational
Email
Operational
Network
Operational
Telephones
Degraded Performance
Academic Services
Operational
Administrative Services
Operational
Library Services
Operational
Slack
Degraded Performance
Slack Login/SSO
Operational
Slack Connections
Operational
Slack Messaging
Operational
Slack Notifications
Operational
Slack Posts/Files
Operational
Slack Calls
Operational
Slack Search
Operational
Slack Apps/Integrations
Operational
Slack Apps/Integrations/APIs
Degraded Performance
Slack Workspace/Org Administration
Operational
Zoom
Operational
Zoom Zoom Meetings
Operational
Zoom Zoom Video Webinars
Operational
Zoom Meeting Telephony Services
Operational
Zoom Zoom Phone
Operational
Zoom Zoom Chat
Operational
Zoom Web Portal
Operational
Zoom Web Client
Operational
Zoom Cloud Recording
Operational
Zoom Live Streaming
Operational
Canvas
Operational
Canvas
Operational
— Catalog
Operational
— Chat
Operational
— Collaboration
Operational
— Commons
Operational
— Conferences
Operational
— Document previewing
Operational
— Imports and exports
Operational
— Media tools
Operational
— Notifications
Operational
— Support: Phones/Chat
Operational
— Support: Webform/email
Operational
— ePortfolios
Operational
— Gauge
Operational
Slate
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance