MIT Status

Touchstone required for O365 email/calendar accounts

Monitoring - Microsoft has announced plans to disable basic authentication effective October 1, 2022. Past this date, all Exchange Online (Office 365) users at MIT will be required to use Touchstone authentication to connect to their O365 email and calendar accounts. For more information, see: http://kb.mit.edu/confluence/x/kQDSCQ
Sep 29, 2022 - 10:59 EDT

General Operational

Email Operational

Network Operational

Telephones Operational

Academic Services Operational

Administrative Services Operational

Library Services Operational

Slack Operational

Slack Login/SSO Operational

Slack Connections Operational

Slack Messaging Operational

Slack Notifications Operational

Slack Posts/Files Operational

Slack Calls Operational

Slack Search Operational

Slack Apps/Integrations Operational

Slack Apps/Integrations/APIs Operational

Slack Workspace/Org Administration Operational

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Phone Operational

Zoom Zoom Chat Operational

Zoom Web Portal Operational

Zoom Web Client Operational

Zoom Cloud Recording Operational

Zoom Live Streaming Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Slate Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

SAP Production Planned Outage: Saturday, October 1st

Completed - The scheduled maintenance has been completed.
Oct 1, 16:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:30 EDT

Scheduled - The SAP production environment will be unavailable on Saturday, October 01 2022, between 12:30AM and 3:30PM. During this service outage, SAP and IS&T will be conducting additional tests of MIT’s SAP disaster recovery components. Please note that, while this work is taking place, SAP, B2P, Facilities/Work-Manager and Inventory-Manager functionality, GAP, MIT Warehouse SAP data, along with all Atlas SAP activity (including time sheet entry/approval, training, requisitioning, journal vouchers, credit card verification, events planning, and service requests) will be unavailable.
Sep 30, 13:12 EDT

Sep 30, 2022

No incidents reported.

Sep 29, 2022

NE45 Network Upgrade

Completed - The scheduled maintenance has been completed.
Sep 29, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:00 EDT

Scheduled - IS&T will be upgrading the network in Building NE45. There may be a brief outage lasting 1-2 minutes.
Sep 28, 15:33 EDT

VoIP Portal Access

Resolved - IS&T has migrated the majority of MIT VoIP telephone accounts to the Zoom platform and is working directly with remaining users to complete the migration. If you are having issues with your MIT telephone account, contact the IS&T Service Desk.
Sep 29, 09:56 EDT

Monitoring - The BroadSoft portal is functioning normally now; IS&T continues to monitor this service.
Apr 5, 14:32 EDT

Identified - Our VoIP cloud provider has identified an issue preventing people from accessing their accounts on the BroadSoft portal. A ticket has been opened with the vendor and more information will be provided once available.
Mar 23, 10:58 EDT

UC-One Communicator iOS mobile app

Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT

Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST

Sep 28, 2022

No incidents reported.

Sep 27, 2022

OC1 (Endicott House): Network Outage (Wi-Fi, VoIP, Internet)

Resolved - This incident has been resolved.
Sep 27, 12:52 EDT

Update - Technician has arrived on-site and is currently tracing the fiber circuit for potential breaks.
Sep 14, 15:22 EDT

Update - The vendor has pre-assigned the ticket to a technician and is estimated to be on-site by ~1-2PM EDT after first completing the work on the technician's currently assigned ticket.
Sep 14, 11:35 EDT

Investigating - The leased fiber connection that links OC1 to MITnet is currently down. A ticket has been opened with the fiber provider to investigate. There is no ETR at this time.
Sep 13, 18:53 EDT

Sep 26, 2022

No incidents reported.

Sep 25, 2022

Pharos Printing Down

Resolved - This incident has been resolved.
Sep 25, 16:25 EDT

Investigating - IS&T is investigating an issue authenticating to the Pharos printing service.
Sep 25, 15:06 EDT

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Pharos Printing Down

Resolved - This incident has been resolved.
Sep 23, 15:26 EDT

Monitoring - IS&T has addressed the issue with Pharos and is monitoring the system.
Sep 23, 14:05 EDT

Investigating - IS&T is investigating an issue with the Pharos printing service. At this time, print jobs are not making it through to printers.
Sep 23, 12:52 EDT

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Building E2 Network Upgrade

Completed - The scheduled maintenance has been completed.
Sep 21, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:00 EDT

Scheduled - IS&T will be upgrading the network in Building E2. There may be a brief outage lasting 1-2 minutes.
Sep 21, 12:37 EDT

Sep 20, 2022

No incidents reported.