MIT Status

VoIP Portal Access

Monitoring - The BroadSoft portal is functioning normally now; IS&T continues to monitor this service.
Apr 5, 14:32 EDT

Identified - Our VoIP cloud provider has identified an issue preventing people from accessing their accounts on the BroadSoft portal. A ticket has been opened with the vendor and more information will be provided once available.
Mar 23, 10:58 EDT

UC-One Communicator iOS mobile app

Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT

Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator
Feb 25, 13:37 EST

General Operational

Email Operational

Network Operational

Telephones Operational

Academic Services Operational

Administrative Services Operational

Library Services Operational

Slack Operational

Slack Login/SSO Operational

Slack Connections Operational

Slack Messaging Operational

Slack Notifications Operational

Slack Posts/Files Operational

Slack Calls Operational

Slack Search Operational

Slack Apps/Integrations Operational

Slack Apps/Integrations/APIs Operational

Slack Workspace/Org Administration Operational

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Phone Operational

Zoom Zoom Chat Operational

Zoom Web Portal Operational

Zoom Web Client Operational

Zoom Cloud Recording Operational

Zoom Live Streaming Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Slate Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 27, 2022

No incidents reported today.

Jun 26, 2022

Scheduled Power Outage - Building E53 Saturday 6/25/22

Completed - The scheduled maintenance has been completed.
Jun 26, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 06:01 EDT

Scheduled - Building wide power outage Building E53 - on Saturday June 25th from 06:00 a.m. until Sunday June 26th
at 2:00p.m.

Due to a scheduled building wide power outage, MITnet including wired, wireless, BMS networks and VoIP telephones will down for the duration of the scheduled outage.
Jun 21, 10:12 EDT

AFS maintenance (affects web.mit.edu, www.mit.edu and scripts.mit.edu)

Completed - During preparation for this work, we identified an issue that required further work before the upgrade can be performed. As a result, this maintenance has been cancelled, and will be rescheduled at a future date.
Jun 26, 03:06 EDT

Scheduled - IS&T will perform maintenance on the AFS servers in the athena.mit.edu and net.mit.edu AFS cells. During parts of the maintenance window, AFS clients (including web.mit.edu, www.mit.edu, and scripts.mit.edu) will be unable to access files stored on the AFS servers. If all goes well the the work will be completed in 20-30 minutes. As part of the maintenance IS&T will be upgrading the OpenAFS server software from version 1.6 to 1.8.
Jun 21, 12:33 EDT

Jun 25, 2022

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Issues with recent updates to Outlook for Mac and Outlook for iOS

Resolved - This incident has been resolved.
Jun 23, 14:38 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 08:00 EDT

Identified - On 6/22/2022 Microsoft released an update to Outlook for Mac, Android and iOS that is preventing some users from syncing email to MIT's On-Premise Exchange environment. It also is preventing users from syncing email to Gmail, Yahoo and iCloud email accounts. Microsoft is working on a fix to this bug. At this time, please do not install updates to Outlook for Mac or Outlook for iOS until Microsoft has released a new fix.

Microsoft will provide additional updates here: https://portal.office.com/servicestatus
Jun 22, 21:32 EDT

Jun 22, 2022

Jun 21, 2022

Scheduled power outage - Building E14 - Tuesday 6/21/22

Completed - The scheduled maintenance has been completed.
Jun 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:00 EDT

Scheduled - Building wide power outage Building E14 - on Tuesday June 21st from 9:00 a.m. until 5:00 p.m.

Due to a scheduled building wide power outage, MITnet including wired, wireless, BMS networks and VoIP telephones will down for the duration of the scheduled outage.
Jun 15, 11:12 EDT

ServiceNow upgrade - Friday, June 17

Completed - The scheduled maintenance has been completed.
Jun 21, 09:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 EDT

Scheduled - IS&T's support ticket tracking system, ServiceNow, will be upgraded on Friday, June 17, 2022, at 10:00 pm EST. No service interruptions are expected during the upgrade, which is expected to complete by noon on Saturday, June 18, 2022.

If you have questions or experience issues following this upgrade, please contact the Service Desk via telephone at 617-253-1101.
Jun 15, 07:49 EDT

Jun 20, 2022

Issue with Exchange Email Forwarding between June 16, 3pm - June 17, 6:30am

Resolved - This incident has been resolved.
Jun 20, 18:35 EDT

Monitoring - A configuration change was made to Microsoft Exchange at 3pm Thursday, June 16 that inadvertently disabled email forwarding for mailbox accounts. The change was reverted and email forwarding has been restored as of 6:30am Friday, June 17. IS&T is investigating the full impact of this mail forwarding outage.
Jun 17, 10:38 EDT

Scheduled power outage - Building E15 - Monday 6/20/22

Completed - The scheduled maintenance has been completed.
Jun 20, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:02 EDT

Scheduled - Building wide power outage Building E15 - on Monday June 20th from 9:00 a.m. until 5:00 p.m.

Due to a scheduled building wide power outage, MITnet including wired, wireless, BMS networks and VoIP telephones will down for the duration of the scheduled outage.
Jun 15, 11:00 EDT

Jun 19, 2022

AFS maintenance (affects web.mit.edu, www.mit.edu and scripts.mit.edu)

Completed - The scheduled maintenance has been completed.
Jun 19, 11:00 EDT

Verifying - The firewall work is complete, but there were issues with the OpenAFS server software upgrade from version 1.6 to 1.8. this work will be rescheduled at a future date
Jun 19, 08:43 EDT

Scheduled - IS&T will perform maintenance on the AFS servers in the athena.mit.edu and net.mit.edu AFS cells. During parts of the maintenance window, AFS clients (including web.mit.edu, www.mit.edu, and scripts.mit.edu) will be unable to access files stored on the AFS servers. If all goes well the the work will be completed in 30-45 minutes. As part of the maintenance IS&T will be upgrading the OpenAFS server software from version 1.6 to 1.8, and adjusting the firewall configuration for the AFS servers
Jun 14, 17:36 EDT

Jun 18, 2022

SAP production and non-production system network availability has been interrupted.

Resolved - This incident has been resolved.
Jun 18, 19:25 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 14:27 EDT

Investigating - We are currently investigating this issue.
Jun 18, 13:23 EDT

Scheduled power outage - Building E53 - Saturday 6/18/22

Completed - The scheduled maintenance has been completed.
Jun 18, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:00 EDT

Scheduled - Building wide power outage Building E53 - on Saturday June 18th from 04:00 a.m. until 12:00 p.m.

Due to a scheduled building wide power outage, MITnet including wired, wireless, BMS networks and VoIP telephones will down for the duration of the scheduled outage.
Jun 15, 10:39 EDT

Jun 17, 2022

Certificate Authority (ca.mit.edu) - Annual Maintenance

Completed - The scheduled maintenance has been completed.
Jun 17, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 18:00 EDT

Scheduled - The MIT certificate authority (ca.mit.edu) will undergo its annual maintenance in preparation for users to obtain updated certificates for the coming academic/fiscal year. It will be temporarily unavailable and unable to issue new certificates during the maintenance window.
Jun 17, 14:33 EDT

Jun 16, 2022

June 2022 Scheduled WSUS Patches

Completed - The scheduled maintenance has been completed.
Jun 16, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 14:00 EDT

Scheduled - Microsoft monthly patches have been released. Notes on the release are available here: https://kb.mit.edu/confluence/display/istcontrib/Microsoft+Monthly+Patch+Release+June+2022
Jun 16, 08:45 EDT

Jun 15, 2022

BeyondTrust Appliance Upgrade

Completed - The scheduled maintenance has been completed.
Jun 15, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 20:00 EDT

Scheduled - We will be upgrading the BeyondTrust remote support console at 8pm. Remote support sessions will be unavailable during that time.
Jun 15, 10:37 EDT

Spectrum Protect (TSM): maintenance affecting restores from backup-L and oc11-bk-ent-1

Completed - The scheduled maintenance has been completed.
Jun 15, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 14:00 EDT

Scheduled - The fiber optic connections that allow backup-L and oc11-bk-ent-1 to communicate with tape drives will undergo maintenance (a firmware upgrade). If all goes well, the work will take around an hour. However, if there are issues we may need to work with our vendor to resolve them, and that will take longer.
Please note that restore processes on backup-L and oc11-bk-ent-1 may fail if they are reading a tape during certain portions of this work. This work will not affect desktop restores via Code42/Crashplan.
Jun 2, 16:38 EDT

Jun 14, 2022

Remote Access VPN

Resolved - This incident has been resolved.
Jun 14, 12:08 EDT

Monitoring - The vendor has resolved the issue. Users may need to clear their DNS cache if they are still experiencing problems.
Jun 13, 08:18 EDT

Investigating - IS&T is aware of users unable to connect to the Remote Access VPN (Prisma Access / GlobalProtect). The issue has been identified as a problem with the VPN service provider. They are currently investigating and working on a solution. - https://status.paloaltonetworks.com/incidents/ygyp8njl5t24
Jun 12, 18:18 EDT

Jun 13, 2022