Monitoring - Microsoft has announced plans to disable basic authentication effective October 1, 2022. Past this date, all Exchange Online (Office 365) users at MIT will be required to use Touchstone authentication to connect to their O365 email and calendar accounts. For more information, see: http://kb.mit.edu/confluence/x/kQDSCQ
Sep 29, 2022 - 10:59 EDT
General Operational
Email Operational
Network Operational
Telephones Operational
Academic Services Operational
Administrative Services Operational
Library Services Operational
Slack Operational
Slack Login/SSO Operational
Slack Connections Operational
Slack Messaging Operational
Slack Notifications Operational
Slack Posts/Files Operational
Slack Calls Operational
Slack Search Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Workspace/Org Administration Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Phone Operational
Zoom Zoom Chat Operational
Zoom Web Portal Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Live Streaming Operational
Canvas Operational
Canvas Operational
— Catalog Operational
— Chat Operational
— Collaboration Operational
— Commons Operational
— Conferences Operational
— Document previewing Operational
— Imports and exports Operational
— Media tools Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
— Gauge Operational
Slate Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 16:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:30 EDT
Scheduled - The SAP production environment will be unavailable on Saturday, October 01 2022, between 12:30AM and 3:30PM. During this service outage, SAP and IS&T will be conducting additional tests of MIT’s SAP disaster recovery components. Please note that, while this work is taking place, SAP, B2P, Facilities/Work-Manager and Inventory-Manager functionality, GAP, MIT Warehouse SAP data, along with all Atlas SAP activity (including time sheet entry/approval, training, requisitioning, journal vouchers, credit card verification, events planning, and service requests) will be unavailable.
Sep 30, 13:12 EDT
Sep 30, 2022

No incidents reported.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:00 EDT
Scheduled - IS&T will be upgrading the network in Building NE45. There may be a brief outage lasting 1-2 minutes.
Sep 28, 15:33 EDT
Resolved - IS&T has migrated the majority of MIT VoIP telephone accounts to the Zoom platform and is working directly with remaining users to complete the migration. If you are having issues with your MIT telephone account, contact the IS&T Service Desk.
Sep 29, 09:56 EDT
Monitoring - The BroadSoft portal is functioning normally now; IS&T continues to monitor this service.
Apr 5, 14:32 EDT
Identified - Our VoIP cloud provider has identified an issue preventing people from accessing their accounts on the BroadSoft portal. A ticket has been opened with the vendor and more information will be provided once available.
Mar 23, 10:58 EDT
Resolved - IS&T has migrated the majority of MIT VoIP telephone accounts to the Zoom platform and is working directly with remaining users to complete the migration. If you are having issues with your MIT telephone account, contact the IS&T Service Desk.
Sep 29, 09:55 EDT
Monitoring - The vendor has confirmed the issue with the iOS version of UC-One Communicator. Community members wishing to use softphone capabilities are advised to use macOS, Windows, or Android versions of UC-One Communicator on another device as a workaround: https://ist.mit.edu/broadsoft/communicator
Jun 8, 09:42 EDT
Investigating - IS&T has received reports that community members using the UC-One Communicator iOS mobile app (an app used to make/receive calls from MIT phone numbers on iOS devices) are experiencing trouble with authentication and call connection. We are investigating these reports and will provide additional information as we learn more.

While the iOS mobile app is being addressed, members of the community have the option to download and install the UC-One Communicator app on other devices at https://ist.mit.edu/broadsoft/communicator

Feb 25, 13:37 EST
Sep 28, 2022

No incidents reported.

Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 12:52 EDT
Update - Technician has arrived on-site and is currently tracing the fiber circuit for potential breaks.
Sep 14, 15:22 EDT
Update - The vendor has pre-assigned the ticket to a technician and is estimated to be on-site by ~1-2PM EDT after first completing the work on the technician's currently assigned ticket.
Sep 14, 11:35 EDT
Investigating - The leased fiber connection that links OC1 to MITnet is currently down. A ticket has been opened with the fiber provider to investigate. There is no ETR at this time.
Sep 13, 18:53 EDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022
Resolved - This incident has been resolved.
Sep 25, 16:25 EDT
Investigating - IS&T is investigating an issue authenticating to the Pharos printing service.
Sep 25, 15:06 EDT
Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 15:26 EDT
Monitoring - IS&T has addressed the issue with Pharos and is monitoring the system.
Sep 23, 14:05 EDT
Investigating - IS&T is investigating an issue with the Pharos printing service. At this time, print jobs are not making it through to printers.
Sep 23, 12:52 EDT
Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:00 EDT
Scheduled - IS&T will be upgrading the network in Building E2. There may be a brief outage lasting 1-2 minutes.
Sep 21, 12:37 EDT
Sep 20, 2022

No incidents reported.